How can we help?



Do you really donate 20% of my purchase?

Yes, the name “givafifth” signifies where one fifth, or 20%, goes back to the organization selected at check-out. This is based on the price of the product(s) purchased and does not include any portion of the shipping or taxes. One other note: when you purchase a gift card, the 20% is only given when the card is redeemed.

Is my donation tax-deductible?

For customers in the U.S., the donation portion of your order may be tax-deductible to the extent allowed by the IRS. Please consult your tax advisor. Your order confirmation email will serve as your receipt.

If I return an item, is my 20% donation also returned?

No. If you make a purchase and return an item, the 20% donation portion of your purchase is non-refundable. But your donation is still tax-deductible.

Can I split my donation between multiple organizations?

Unfortunately, at this time, we are unable to split donations between multiple organizations. The only way to do this currently is to create multiple orders, one for each organization.


Why do you need my bank account information?

Givafifth has automated as much as possible to make the whole process simple. Therefore, sending an electronic payment from Stripe is the most efficient and accurate way for us to send money — and also the safest, as givafifth does not see and/or maintain any of this information. Our partnership with Stripe ensures your data is secure, private, and encrypted.

How do I set up my organization’s bank account? 

Shortly after you register, you’ll receive an email from us that includes a link to set up a Stripe account which takes less than 5 minutes, provided you have your bank routing and account numbers. Simply follow the on-screen instructions. Once complete, you’ll be redirected back to our website.

Is Stripe secure? 

Yes. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Givafifth never has access to this information.

Can I start my fundraiser and then update my bank account later?

Of course. Once you register your organization with us, you’ll receive an email with your fundraiser code. Use this code to promote your fundraiser as soon as you want. Then update your bank information once you’re ready. Just note that once you receive our email to set up your Stripe account, you should do so within seven days since that link does expire.

When do we get paid?

Donations are processed electronically on the 15th of every month, for donations from the previous month.

If the 15th falls on a weekend or holiday, payouts will be processed the next business day. You should receive your payment within three to five business days from the date processed.

Note that you do have to have your Stripe account set up in order to get paid.

I heard our organization still gets paid if a shopper returns an item. Is this true?

Yes. When shoppers make a purchase, they can return an item, but their 20% donation is non-refundable.

How does givafifth help us with promoting our fundraiser?

We have tried to make marketing your fundraiser with givafifth as easy as possible — click here [be sure to bookmark this page] to access free marketing materials to help promote your givafifth fundraising efforts — including images and recommended language for emails and social posts.

What if our organization needs help with our marketing?

Whether you are a small organization with limited resources, feel like you don’t know how to use your automated email software, or just don’t have the time, givafifth can help you succeed. Send an email to, and we’ll set up a time to discuss your needs. From there, we can provide a competitive cost to leverage our marketing team and/or graphic designers — no matter how big or small your needs are.


What is givafifth’s return policy, and how do I return an item?

Please note, in order to keep our products at fair prices, while donating 20% to your favorite organizations, we try to minimize returns. Also note, you can return an item but the 20% donation portion of your purchase is non-refundable.

If you need to make a return, you have 30 days to return an item.

To process your return, just click on "Start a Return" link in
the footer below and submit the form.

Once your request is received and approved, you’ll receive return instructions, and your refund will be issued once our warehouse receives your acceptable returned item.

Givafifth charges a $10 return fee (per item) for items being returned to cover the costs of re-stocking. We do this so that we can keep costs down and give more to those that need it. Please also note, if your returned item is not re-saleable, we cannot honor your return.

How long does it take for me to get a refund? 

Once we receive the item, it takes about 5 — 10 business days for us to open your package to inspect your return, process it into inventory, and complete your refund. Please also note, if your returned item is not re-saleable, we cannot honor your return.

If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2 — 10 business days after your credit is applied for it to post to your account.

Finally, if you made a purchase using a gift card (to either pay for your entire order or a portion of your order), the amount used will be refunded back on your gift card.

What is your exchange policy?

Customers have 30 days to exchange an item. For all exchanges, we charge an exchange fee of $10 per item (to cover our shipping and re-stocking costs) so that we can maintain giving 20% back to organizations.

To start an exchange, click on the link in the footer at the bottom of your screen.


What if I’d like to change my order after it’s placed?

We apologize, but we typically cannot make changes, adjustments, or cancellations to an order after it has been submitted.

Can I ship to multiple locations?

Unfortunately, we don’t currently offer this option.

When will my order be shipped?

Orders are typically shipped within a week and should arrive 3-5 days from the time of shipment (a shipment tracking notification will be sent to you as soon as the item is picked up by the carrier).

Where does givafifth ship?

– Street addresses, P.O. boxes (please check box during checkout), and Military APO/FPO addresses

– All 50 states, including the District of Columbia (excluding all US Territories)


How do I check the status of my order?

To check the status of your order, log in to your order history page (if you’ve set up an account) or you can email us at

How do I get my order number?

To look up your order number, you’ll need to log in to your account and view your order history. Alternatively, the order number appears in your order notification emails.


How do I check the balance on my gift card?

To check the balance on your gift card, email us at

Do gift cards expire?

Yes. Gift cards expire 5 years from date of purchase.

Will I be charged taxes when purchasing a gift card?

No. Taxes are charged only at time of redemption.

I purchased a gift card. Why isn't 20% being donated to charity?

20% of gift card purchases are donated at time of redemption.


Not that I’m complaining, but the amount of sales tax I was charged seemed a bit low. 

Givafifth charges sales tax based on the subtotal of your order (order amount before shipping minus your 20% donation). In other words, if you order 2 baseball caps at $20 each ($40 total), you will be charged sales tax on $32, with $8 being the donation portion. The percentage of sales tax charged (and whether or not sales tax is charged on shipping) varies based upon where you live.


How do I place a bulk or group order?

Givafifth encourages group gifting as it is a great way to give back to an organization, while providing a great product to your group. If you’d like to place a bulk or group order (12 or more units of the same style and color), please contact


How do I add my logo to a givafifth product?

We have a selection of products that can be co-branded with your company, organization, or group name/logo. If you’d like to get some information to make this happen, please email us at, and we can walk you through our options. 


What is Givafifth's Privacy Policy?

Please refer to our most recent Privacy Policy here.

Contact Us

We’d love to hear from you! Whether you are looking to sign up your charity organization, just want to know what’s happening to your order, or have an idea, here’s how to contact us.
Send an email either to or click here to contact us.

For correspondence, send us mail at:
G5 Givafifth, LLC.
95 W. Main Street
Suite 5-335
Chester, NJ 07930

Get in touch

Have questions about your order, or a general inquiry?